RETURN POLICY – SOUTHERN ROOTS STORE
At Southern Roots Store, we are committed to delivering quality products. To maintain fairness and protect the integrity of our operations, the following return policy applies:
1. Eligibility for Returns
- Returns are accepted within 3 days of purchase.
- Items must be:
- Unused
- In original condition
- In original packaging
- Proof of purchase (receipt or order confirmation) is mandatory.
2. Non-Returnable Items
The following items are not eligible for return:
- Used, worn, or damaged items (unless defective at purchase)
- Clearance or discounted items
- Perishable or consumable goods
- Items returned without original packaging or receipt
3. Defective or Incorrect Items
- If you receive a defective or incorrect item, notify us within 24 hours of receiving it.
- The item must remain unused.
- We will offer:
- A replacement (subject to availability), or
- Store credit
4. Refunds
- Refunds are not issued in cash.
- Approved returns will be processed as:
- Store credit, or
- Exchange for another item of equal value
5. Inspection Rights
Southern Roots Store reserves the right to:
- Inspect all returned items before approval
- Reject any return that does not meet the conditions above
6. Abuse of Policy
- Frequent or suspicious return activity may lead to refusal of future returns.
- The store reserves the right to decline any return that appears to be misuse of this policy.
7. Final Decision
All return decisions made by Southern Roots Store are final.
Contact
For return requests, contact us immediately (details are in the contact area of this website)